I had contacted Paul about the De Cascia “Sylvia” handcrafted classical guitar, knowing that it was a superior instrument, but undecided about which construction best suited my tastes. Paul was incredibly patient, sharing numerous emails detailing the various “sounds and colors” resulting from different construction methods until I settled on my choice.
By the time I made my decision, I was not only impressed with his knowledge, but we were building a “client” relationship based on trust. I received my De Cascia early this week, and I could not be more pleased. It is a truly beautiful instrument, with qualities that far exceed some of my collection that cost two to three times more.
In addition, he expedited shipping, and made sure that the guitar was set up perfectly. Paul has won a lifelong customer by his steadfast dedication to serve the client with the best product, but more importantly with honesty and devotion to “service”.
The Grand Guitar Salon is a top tier business, with hands on service and support by the owner, insuring complete satisfaction. I will be a return buyer! Thank you Paul.
Warm regards,
